Wedding Wedge Support and Help Center
Need help accessing a report, completing checkout, downloading your PDF, sharing a secure report link, or submitting a privacy request? This page explains the fastest ways to troubleshoot common issues.
Support tip: Keep your report email address, Stripe receipt, and secure report link available when asking for help so the correct report can be reviewed.
How Wedding Wedge Works
Wedding Wedge reviews the wedding decision details you submit, including location, guest count, budget range, wedding month, wedding type, and venue type. It then uses deterministic decision rules and structured public data to highlight planning pressure before you pay a deposit or sign a contract.
The free preview is intentionally limited. The full Decision Guard Report includes deeper destination, timing, guest count, budget, location, venue-risk, contract, and before-you-commit guidance.
Accessing Your Report
- After successful payment, the checkout success page should display your unlocked report options.
- Your secure report link is also sent to the email address entered before checkout.
- The secure report link is intended for report access and sharing with trusted partners, planners, or decision makers.
- If you closed checkout before payment, Wedding Wedge may send a recovery email so you can resume checkout.
Payment and Checkout Help
Payments are processed securely by Stripe. Wedding Wedge does not store your full card number. If checkout does not complete, first check whether Stripe sent a receipt and whether the Wedding Wedge success page or report email arrived.
- If payment completed but no report arrived, check your spam or promotions folder.
- If payment completed twice by mistake, contact support with both receipt details.
- If checkout was interrupted before payment, use the recovery email if one was sent.
PDF and Email Delivery Help
Your paid report may be viewed online and downloaded as a PDF. Email delivery depends on the email address entered before checkout and normal mailbox delivery rules.
- Use the Download PDF option from the success page or secure report page.
- Check spam, junk, promotions, or quarantine folders if the email does not appear.
- Make sure the email address entered during checkout was spelled correctly.
- If the PDF link fails, open the secure report page again and retry the download.
Report Guidance Limitations
Wedding Wedge is a decision-support tool. It helps you identify questions, tradeoffs, planning pressure, and possible risk areas before committing money. It does not replace professional advice or direct confirmation from venues, planners, travel providers, attorneys, accountants, or other qualified professionals.
Always confirm final pricing, contract terms, restrictions, vendor rules, weather backup options, travel details, and deposit policies directly with the appropriate provider before making a financial commitment.
Contact Support
For help with report access, checkout, duplicate payment review, PDF delivery, email delivery, privacy questions, or data-rights requests, use the secure Wedding Wedge support form.
Include the name and email used at checkout, the approximate payment time, and the secure report link if you have it.